Privacy Policy

1. Introduction

Pitchype ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create a user profile
• Apply for or create campaigns
• Communicate with other users
• Contact our support team
• Subscribe to our newsletter

Types of personal information include:

• Name and contact information (email, phone number)
• Profile information (bio, location, interests)
• Social media account information
• Payment and billing information
• Identity verification documents
• Professional information (company details, portfolio)

2.2 Automatically Collected Information

We automatically collect certain information when you access our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Third-Party Information

We may receive information about you from third parties:

• Social media platforms (when you connect your accounts)
• Payment processors
• Identity verification services
• Analytics providers
• Marketing partners

3. How We Use Your Information

3.1 Platform Operations

• Provide and maintain our services
• Process transactions and payments
• Facilitate communication between users
• Verify user identity and prevent fraud
• Provide customer support
• Send important service notifications

3.2 Platform Improvement

• Analyze usage patterns and trends
• Develop new features and services
• Improve user experience
• Conduct research and analytics
• Test platform functionality

3.3 Marketing and Communications

• Send promotional emails and newsletters (with consent)
• Personalize content and recommendations
• Conduct surveys and feedback collection
• Provide targeted advertising
• Announce new features and updates

3.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Resolve disputes
• Respond to legal requests

4. Information Sharing and Disclosure

4.1 With Other Users

• Profile information visible to other platform users
• Campaign-related communications
• Reviews and ratings
• Public content and posts

4.2 With Service Providers

We share information with trusted third-party service providers:

• Payment processors (Stripe, PayPal)
• Cloud hosting services (AWS, Google Cloud)
• Analytics providers (Google Analytics)
• Email service providers
• Customer support tools
• Identity verification services

4.3 Legal Requirements

We may disclose information when required by law:

• To comply with legal processes
• To respond to government requests
• To protect our rights and property
• To ensure user safety
• To investigate fraud or security issues

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and assessments
• Access controls and user permissions
• Incident response procedures

5.2 Data Retention

• We retain personal information only as long as necessary
• Account information is kept while accounts are active
• Transaction records are retained for legal and tax purposes
• Marketing data is retained until consent is withdrawn
• Backup data may be retained for disaster recovery

6. Your Privacy Rights

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review how your information is being used

6.2 Correction and Updates

• Correct inaccurate personal information
• Update your profile and account settings
• Modify communication preferences

6.3 Deletion and Erasure

• Request deletion of your personal information
• Close your account and remove profile data
• Note: Some information may be retained for legal purposes

6.4 Exercising Your Rights

To exercise your privacy rights:

• Email us at privacy@pitchype.com
• Use the privacy settings in your account
• Contact our support team
• We will respond within 30 days of receiving your request

7. Cookies and Tracking Technologies

7.1 Types of Cookies

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Used for advertising and personalization
• Preference Cookies: Remember your settings and preferences

7.2 Cookie Management

• You can control cookies through your browser settings
• Some features may not work if cookies are disabled
• We provide cookie preference controls in your account settings

8. Children's Privacy

• Our platform is not intended for users under 18 years of age
• We do not knowingly collect information from children under 18
• If we learn we have collected a child's information, we will delete it
• Parents can contact us if they believe their child has provided information

9. Contact Information

For privacy-related questions or concerns:

• Email: privacy@pitchype.com
• Address: [Company Address]
• Data Protection Officer: dpo@pitchype.com